At RAM Holistic Wellness, we value your trust and satisfaction. Every product we offer, from our signature Yoga Mats to carefully selected yoga and meditation accessories, is chosen for its quality, durability, and authenticity.

However, if something isn’t quite right with your order, we’re here to help.

Eligibility for Returns

You may request a return or exchange if:

  • The item you received is damaged, defective, or incorrect.
  • The request is made within 3 days of receiving your order.

To be eligible for a return:

  • The product must be unused, unwashed, and in its original packaging (including tags, labels, and any accessories).
  • Proof of purchase (such as a receipt or order confirmation) must be provided.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Used yoga mats, blocks, straps, or cushions.
  • Opened incense, oils, or any personal-use items.
  • Sale or discounted items, unless they arrived damaged or defective.

Return Process

To initiate a return:

  • Contact our customer care team via email or WhatsApp within the allowed return window.
  • Provide your order number, reason for return, and (if applicable) photos of the product.
  • Our team will review your request and provide instructions for pickup or return delivery.

Email: yogaleb@gmail.com

Phone: +961 81 940 368

Once approved, the item will be inspected upon return to verify its condition.

Refunds

The Company does not offer refunds under any circumstances.

In cases where a product is found to be defective or incorrect upon receipt, a replacement will be issued following inspection and approval by our team.

Exchanges

In the case of an exchange, a voucher equal to the value of the returned product will be issued for use on future purchases. Exchanges depend on product availability.

Damaged or Incorrect Orders

If your order arrives damaged or incomplete:

  • Contact us within 24 hours of receiving your delivery.
  • Provide clear photos or videos of the issue.
  • Our team will review and arrange for a replacement.

We will cover the return shipping costs if the issue was caused by an error on our end (e.g., wrong item shipped, defective product).

Exchange Delivery

Customers are responsible for exchange delivery fees unless the product was received damaged, defective, or incorrect. Delivery fees will be communicated upon request.

Policy Exceptions

RAM Holistic Wellness reserves the right to deny a return or exchange request if:

  • The item has been used, altered, or damaged after delivery.
  • The return is requested outside the accepted timeframe.
  • The product is missing parts, packaging, or documentation.

Contact Us

For any return or exchange inquiries, our customer care team is here to assist you with ease and respect.

Email: yogaleb@gmail.com

Phone: +961 81 940 368

RAM Holistic Wellness stands by its commitment to authenticity, integrity, and customer care, because every experience, like every practice, should feel grounded and genuine.