Welcome to RAM Holistic Wellness, your trusted source for premium yoga and wellness equipment in Lebanon. This Payment & Delivery Policy explains how payments are processed and how deliveries are managed for all online orders placed through www.ramholistic.com.

Payment Options

At RAM Holistic Wellness, we offer flexible and secure payment options designed to make your experience simple and convenient.

Orders Within Beirut

For deliveries within Beirut, you may choose one of the following payment methods:

  • Cash on Delivery (COD)
  • Whish – available online or through physical payment options
  • Neo

Orders Outside Beirut

For orders outside Beirut, payment is required upfront through one of the following:

  • Whish
  • Neo

Orders placed outside Beirut will be processed and dispatched only after payment confirmation is received.

Payment Security

All payments are processed through trusted third-party partners to ensure safety and confidentiality. RAM Holistic Wellness does not store, access, or record your full payment details.

Transactions made through Whish, Neo, or online payment gateways are protected by their respective encryption and security protocols.

Order Confirmation

Once you place your order, you will receive a confirmation email summarizing:

  • Your order details
  • The selected payment method
  • Delivery address and estimated delivery time

If any details are incorrect, please contact us immediately to make corrections before your order is shipped.

Email: yogaleb@gmail.com

Phone: +961 81 940 368

Delivery Coverage

We currently deliver across all regions of Lebanon. Deliveries are handled by trusted local courier partners to ensure safe and timely arrival.

Delivery Timeframes

Estimated delivery time:

  • Beirut and Greater Beirut: within 24 hours, Monday through Friday
  • Outside Beirut: 2 to 3 business days

Please note that delivery timelines may vary depending on:

  • Delivery Address
  • Product availability
  • Weather or road conditions
  • Public holidays or unforeseen circumstances

Delivery Fees

Currently, there are no applicable fees for delivery all over Lebanon. However, this policy may be modified or discontinued at any time without prior notice.

Delivery Process

Once your order has been shipped:

  • You will receive a notification via WhatsApp, SMS, or email confirming that your package is on its way.
  • The courier may contact you directly to schedule or confirm delivery.
  • Please ensure that someone is available at the provided address to receive the order.

If delivery cannot be completed (e.g., due to incorrect address or recipient’s absence), our team will contact you to reschedule. Additional delivery fees will apply for a second attempt.

Damaged or Missing Items

We take great care in preparing and packaging every order. If your order arrives damaged, incomplete, or incorrect:

  • Contact us within 24 hours of delivery.
  • Provide clear photos and a brief description of the issue.
  • Our team will review and advise on the next steps, which may include replacement or exchange, depending on the situation.

Email: yogaleb@gmail.com

Phone: +961 81 940 368

Late or Delayed Deliveries

While we strive to ensure timely delivery, occasional delays may occur due to external factors beyond our control (such as courier delays, weather conditions, or traffic restrictions). We will always keep you informed of any significant delay and do our best to resolve the situation promptly.

Order Tracking

Order tracking is available through LibanPost on their official website. Each shipped order is assigned a unique tracking number, which you can use to monitor the delivery status.

Contact Us

If you have any questions or issues regarding payment or delivery, please contact us:

Email: yogaleb@gmail.com

Phone: +961 81 940 368