Welcome to RAM Holistic Wellness, the official online store of The Yoga Mat Co. and other premium yoga and wellness brands.

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website www.ramholistic.com.

Information We Collect

When you interact with our website, we may collect the following types of information:

  • Personal Information: Name, phone number, email address, and delivery address when you place an order or create an account.
  • Payment Information: Payment method details (handled securely through third-party processors such as Whish, Neo, or other payment partners). We do not store your payment card information directly.
  • Order Details: Products purchased, order amounts, delivery preferences, and communication history.
  • Technical Data: IP address, browser type, and device information for analytics and website improvement.
  • Communication Data: Any messages or inquiries sent through our website, email, or WhatsApp.

How We Use Your Information

We use your information to:

  • Process and deliver your orders.
  • Communicate with you about your purchase, delivery, or support inquiries.
  • Provide updates, offers, or recommendations related to our products (only if you’ve opted in).
  • Improve our website experience and customer service quality.
  • Prevent fraud or unauthorized transactions.

Cookies & Tracking

Our website uses cookies to enhance your browsing experience and analyze traffic. Cookies help us remember your preferences, improve website performance, and deliver relevant content. You can disable cookies through your browser settings, but this may affect certain features of the site.

Data Sharing

We do not sell, rent, or trade your personal data. However, we may share limited information with:

  • Payment providers (Whish, Neo, etc.) to process secure payments.
  • Delivery partners to fulfill your order efficiently.
  • Technical or analytics services that help maintain website performance.

All third-party partners are bound by confidentiality and data protection agreements.

Data Storage & Security

Your data is stored securely and protected against unauthorized access, alteration, or disclosure. We use encrypted connections (SSL) and secure hosting servers. Personal information is retained only for as long as necessary to provide our services and meet legal obligations.

Your Rights

You have the right to:

  • Request access to the personal data we hold about you.
  • Request correction of any inaccurate or outdated information.
  • Request deletion of your personal data (where applicable).
  • Withdraw consent from marketing communications at any time.

To exercise any of these rights, please contact us at:

Email: yogaleb@gmail.com

Phone: +961 81 940 368

Third-Party Links

Our website may include links to third-party websites (such as payment gateways or social platforms). We are not responsible for the privacy practices or content of those websites.

Policy Updates

We may update this Privacy Policy from time to time to reflect new practices, technologies, or legal requirements. All changes will be posted on this page with the updated “Last Revised” date. Your continued use of the website after such updates indicates your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: yogaleb@gmail.com

Phone: +961 81 940 368